Frequently Asked Questions

At Shire Shuttle Bus we pride ourselves on providing a reliable and punctual service and strive to make every journey a memorable one. All of our buses are well maintained and presented and drivers are always polite and friendly.

We strive to answer all calls from clients. We are contactable 24/7.

We service the Sutherland Shire, Illawarra and Sydney Metro.

We have 6 buses available. 3×25 seater Rosa Buses (sits 24 passengers), 2×14 seater Commuter Buses (sits 13 passengers), and 1×9 seater Hyundai Imax (sits 8 passengers). All buses are air-conditioned, clothed seats and fully seat belted.

We have a range of baby capsules, baby seats and boosters available at no extra charge. Please notify us of the age of your children if you require any children seats.

It would be helpful to know approx. how many luggage bags you are intending on carrying. We do have 4 trailers available in various sizes for any large groups. All trailers are enclosed and carpeted.

You can book by calling us, sending us an email or filling out a form on our website. To ensure we have all correct details, we do prefer email/form on our website.

To avoid misunderstandings and inconveniences, we strongly recommend you to book in advance. In case of last minute bookings & emergencies, give us a call on 1300 857 589 and we will try our best to arrange an available bus.


Depending on suburb of pickup and traffic conditions, we suggest to allow 60 minutes.
Recommended arrival times by Sydney airport is: 2.5-3 hour prior to your departure time for International Airport. 1 hour prior to departure time for Domestic Airport.
We will advise you a recommended time if your suggested pickup time is cutting it fine to your flight’s departure time.

For International Terminal, our drivers wait at the McDonalds with a sign of your name. When coming out of airport gates veer right and walk to McDonalds.

International T1 Airport Driver Meeting Location
International T1 Airport Driver Meeting Location

For Domestic Terminal, our drivers will be waiting at the baggage carousel of your flight, with a sign of your name.

Domestic T2 Airport Driver Meeting Location
Domestic T2 Airport Driver Meeting Location


Domestic T3 Airport Driver Meeting Location
Domestic T3 Airport Driver Meeting Location

For the Cruise Terminals, we wait in the bus bay at 9:00AM. Please notify cruise staff that your transport is at 9:00AM, we will wait until 9:15AM, with a sign of your name.

Please notify us as soon as possible if there are any changes to your flight.
For delayed flights, please also notify us if possible, but our drivers keep aware of the status of all incoming flights.

For airport and cruise ship bookings, please pay cash to your driver.
For wine tours, race days, weddings and hens day, we may require a deposit via electronic transfer. Our details will be provided upon booking. This deposit is refunded on the next working day after the service. Full payment is paid at the commencement of your journey.

Since Covid-19, we have decided to accept Debit/Credit Card payments via Square.

Security deposits that are held for pre booked jobs are refunded next business day into the customer’s nominated account. The security deposit is only withheld if the bus returns damaged or requires more than basic cleaning Eg someone being sick on the bus.
If a cancellation occurs, deposits received for pre booked jobs will be 100% refunded provided three days or more notice is given. The full deposit will be retained by Shire Shuttle Bus if cancellation notice is less than 3 days prior job.

Alcohol in moderation is allowed on the bus, in plastic cups, and only on the way in. We do not allow clients to drink on the return trip. Shire Shuttle Bus reserves the right to refuse to transport any person whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).

Our drivers are here to assist all our passengers. Drivers can provide a fold out step and assist in stepping onto the bus. Our vehicles are not fitted with a wheelchair lift, therefore we are unable to cater those with no walking mobility.